Terms & Conditions

General Provisions
These terms and conditions govern the towing of caravans, boats, and cars on trailers. By utilizing our towing services, you agree to these terms.
Eligibility
The vehicle being towed must be in good condition and suitable for towing. Tyre's must be within dates and in good condition, wheel bearings must be checked and maintained if needed before pickup.
Insurance
We currently have a On Hook insurance up to the value of $150,000. Clauses can be added if the towed caravan, boats, etc are valued higher than the listed amount. Proof of insurance can be provided upon request.
Responsibility
The owner of the towed vehicle (caravan, boat, trailer , etc) is responsible for making sure it is within roadworthy condition and has been checked/ inspected within a reasonable time frame ( ie withing the last 2 months is preferable). Proof may be required before the job is started.
Liability
We are not liable for any damages or losses incurred during the towing process, including but not limited to damage to the towed vehicle, from any failure of parts from the towed vehicle (ie, suspension point fails, wheel studs snap, etc)
Cancellation Policy
Cancellations must be made 24 hours in advance to avoid a 75% cancellation fee. Cancellations after booking will still require a 10% fee as this affects our ability to book other jobs. Cancellations from 48 to 24 hours before booking will still incur 50% fee, any cancellations made within 24 hours of booking will incur 75% fee as this affects other jobs and travel times. Fees may apply for no-shows or late cancellations or the load is found not to be ready/ suitable to be towed.
Amendments
We reserve the right to amend these terms and conditions at any time. Notice of changes will be provided on our website or via direct communication where ever needed.

Privacy Policy

Our Online Privacy Statement is applicable to users of the LnL Mechanical n Towing website under the domain lnlmechanicalntowing.com.au. LnL Mechanical n Towing is dedicated to providing high-quality services, and this policy outlines our ongoing responsibilities regarding the management of your Personal Information. We adhere to the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth). The APPs dictate how we collect, use, disclose, store, secure, and dispose of your Personal Information. You can obtain a copy of the Australian Privacy Principles from The Office of the Australian Information Commissioner's website at https://www.oaic.gov.au/.

What is Personal Information and why do we collect it?

Personal Information refers to data or opinions that can identify an individual, such as names, addresses, email addresses, and phone numbers. We collect this information through various means including telephone, email, and our website at http://www.lnlmechanicalntowing.com.au. The primary purpose of collecting your Personal Information is to provide our services, inform our clients, and for marketing purposes. We may also use your Personal Information for related secondary purposes where you would reasonably expect such use or disclosure. When we collect Personal Information, we will, when appropriate and possible, inform you about the reasons for collecting it and how we intend to use it.

Third Parties

Whenever it is reasonable and feasible, we will gather your Personal Information exclusively from you. However, there may be instances where we receive information from third parties. In such situations, we will take appropriate measures to ensure you are informed about the information that has been provided to us by those third parties.

Policy Updates

This Policy may change from time to time and is available and will be updated accordingly.

Privacy Policy Complaints and Inquiries

If you have any queries or complaints about our Privacy Policy please contact us at: